# Get Help We are available to help if you are having trouble with a transaction or have questions about how to use Tradecraft. **Support Availability Schedule** Our support team is online during the following times: * 9am - 5pm Monday through Friday, US Eastern time. * Excluding US holidays. Depending on the time your request was received it may take up to 72 hours to receive a response due to weekends and holidays. Email: ``` support@tradecraft.fi ``` {% hint style="info" %} **Our only support channel is our official support email address.** Accounts offering support on X, Telegram, or elsewhere are not us. Be wary of scams. We will never ask you to send us funds or to reveal your seed phrases. {% endhint %}