Get Help

We are available to help if you are having trouble with a transaction or have questions about how to use Tradecraft.

Support Availability Schedule

Our support team is online during the following times:

• 9am - 5pm Monday through Friday, US Eastern time.
• Excluding US holidays.

Depending on the time your request was received it may take up to 72 hours to receive a response due to weekends and holidays.

Email: [e-mail]

[e-mail]

Our only support channel is our official support email address. Accounts offering support on X, Telegram, or elsewhere are not us. Be wary of scams. We will never ask you to send us funds or to reveal your seed phrases.