> For the complete documentation index, see [llms.txt](https://docs.tradecraft.fi/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.tradecraft.fi/support/get-help.md).

# Get Help

We are available to help if you are having trouble with a transaction or have questions about how to use Tradecraft.

**Support Availability Schedule**

Our support team is online during the following times:

* 9am - 5pm Monday through Friday, US Eastern time.
* Excluding US holidays.

Depending on the time your request was received it may take up to 72 hours to receive a response due to weekends and holidays.

Email: <support@tradecraft.fi>

```
support@tradecraft.fi
```

{% hint style="info" %}
**Our only support channel is our official support email address.** Accounts offering support on X, Telegram, or elsewhere are not us. Be wary of scams. We will never ask you to send us funds or to reveal your seed phrases.
{% endhint %}


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://docs.tradecraft.fi/support/get-help.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

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Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.